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WooCommerce Order Downloads Fail with “Invalid Password: Authentication Failed”

Webgility Desktop may stop downloading orders from WooCommerce when the connected store credentials are no longer accepted. In this article, we will learn to resolve this issue

Resolution:

Follow these steps to reconnect the WooCommerce store:

  1. Open Webgility Desktop.
  2. Go to Connections > Sales Channel.
  3. Select Manage Sales Channels.
  4. Locate and Edit the connection for WooCommerce sales channel.
  5. Reconnect the store using the current WooCommerce credentials.
  6. Save the connection settings.
  7. Confirm that the WooCommerce sales channel authenticates successfully.

Once the connection has been successfully re-established, run the order download again. If you have the Scheduler enabled, you can also allow the Scheduler to process the WooCommerce connection during its next scheduled run.