Why Shopify Orders Are Missing in Webgility Desktop and How to Fix It
This article helps Webgility Desktop users troubleshoot issues where Shopify orders downloaded do not appear in Webgility Desktop. It highlights potential causes such as disrupted connections between Shopify and Webgility Desktop, outdated Webgility Desktop applications, and incorrect date range or filter settings during order download.
Potential Causes
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Disrupted connection between Shopify and Webgility
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Outdated Webgility application
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Incorrect date range or filter settings during sync
1. Verify Shopify Sales Channel Connection
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Go to Connections > Sales Channels.
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Ensure the Shopify connection is active and authorized.
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If the connection is inactive or expired:
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Click Edit Connection.
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Reauthorize by logging into the Shopify admin account.
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Save and confirm the connection is restored.
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2. Check Order Download Date Settings
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Navigate to:
Connections > Sales Channels > Settings > Order Download Date -
Confirm that the date range includes the period of the missing orders.
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Review and remove any filters that may restrict order downloads (e.g., payment or fulfillment status).
3. Review Advanced Order Filters
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Go to Orders > Advanced Settings.
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Check if the settings restrict orders to a narrow date range or apply specific filters.
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Reset filters to default if unsure.
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Save the updated settings.
4. Reattempt Order Download by Date Range
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From the main Webgility screen, go to Dashboard > Get New Orders.
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Select the same date range where orders were previously missing.
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Click Get New Orders.
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Confirm whether the missing Shopify POS or online orders now appear.