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Webgility sync inventory resolution

This article helps Webgility Desktop users troubleshoot incorrect inventory levels and missing data caused by sync issues between sales channel (ex Shopify) and QuickBooks Desktop Enterprise . It provides step-by-step guidance to review settings and resolve product synchronization problems to ensure accurate data.

Are Your Inventory Values Incorrect or Not Syncing Properly in Webgility?

If you're seeing incorrect inventory levels or missing data in Webgility, and things aren’t syncing the way they should, you’re in the right place. This guide will walk you through how to review and fix the issue step by step.

Why This Might Be Happening

Some common reasons for these problems include:

  • Location settings in your inventory system or Webgility are outdated or don’t match.

  • Store or sync settings are misconfigured.

  • A previous sync may have failed or only partially completed.

Let’s Resolve It Together

1. Review Your Inventory and Reports

  • Log in to your account and take a look at the inventory values showing in Webgility.

  • Make note of any SKUs or items where data seems off or missing.

  • Check if reports in Webgility are missing expected details.

2. Check Location and Store Settings

  • Go to Settings > Locations in both Webgility and your sales channel.

  • Make sure all your active locations match between the two systems.

  • If anything is missing or mislabeled, update it so both sides are aligned.

  • Also, double-check your store connection settings to make sure Webgility knows where to pull data from.

3. Manually Sync Your Data

  • In Webgility, go to the Sync section and select Start Sync Now (or a similar option).

  • Watch the sync process and take note of any error messages or warnings.

  • If you see any issues—like SKU mismatches or permissions errors—take the necessary steps to fix them.

4. Double-Check Item Costs and Adjustments

  • If certain items show incorrect inventory or costs:

    • Review any recent CSV imports for formatting errors or missing cost values.

    • Correct and re-import if needed.

    • Then, make sure the item cost values match in both your inventory system and Webgility.

5. Confirm Everything Looks Good

  • After making the changes, check your inventory and reports again.

  • Let us know if everything looks correct, or if anything still seems off—we’ll help you troubleshoot further.

6. Final Steps

  • Once you’re happy with the results, we’ll log the actions taken and close the case.

  • We won’t close anything until you're fully satisfied and all sync issues are resolved.

Helpful Tips

  • Always check your settings in both Webgility and your inventory system before starting a sync.

  • Keep a backup of your product data before doing any bulk updates or imports.

  • Review Webgility logs if you keep seeing the same error.

  • After importing or updating data, check the sync report to make sure everything processed correctly.