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Webgility Desktop Upgrade and How to solve Order Posting Problems

This article provides detailed instructions for upgrading Webgility Desktop and resolving order posting errors, especially those related to QuickBooks Desktop Enterprise integration

This article provides detailed steps for upgrading the Webgility Desktop software and resolving order posting errors, particularly in scenarios involving accounting integrations.

Step-by-Step Resolution Process

1. Confirm Software Version

  • Verify whether the latest version of Webgility Desktop is installed.

  • You can do this by going to:
    Webgility > Help > Check for Updates

2. Update Webgility (If Required)

  • If an update is available, proceed with the upgrade.

  • Important: Before updating, take a backup of your database:
    Webgility > System > Database > Backup
    This will create a .BAK file as a safeguard.

3. Reconnect Quickbooks Desktop

Navigate to to Connection > Accounting > Edit Connection > Test Quickbooks Connection

4. Address Order Posting Errors

  • In many cases, simply upgrading to the latest version resolves order posting errors caused by known bugs or conflicts.