Webgility Desktop payout posting error resolution
This guide outlines the steps required to resolve payout posting errors encountered when syncing orders from Webgility Desktop to QuickBooks.
Resolution Steps
1. Disable the Webgility Scheduler
To prevent background interference during troubleshooting:
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Launch Webgility Desktop.
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Locate the "W" icon in the system tray (bottom-right corner of your screen).
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Right-click the icon and select Exit to completely shut down the Webgility Scheduler.
2. Navigate to the Payouts Section
Identify the problematic order:
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Go to:
Orders > Shopify > Payouts. -
Review the list and note the order number that is failing to post to QuickBooks.
3. Redownload the Affected Order
Depending on where the order currently resides in Webgility, follow the applicable process:
a. If the order is in the New Orders tab:
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Redownload the order directly from this tab.
b. If the order is in the Posted Orders tab:
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Navigate to
Posted Orders. -
Unsync the order from QuickBooks.
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Then proceed to redownload the order.
c. If the order is in the Archived tab:
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Move the order to
Posted Orders. -
Unsync it from QuickBooks.
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Then redownload the order.
d. If the order is in the Repository:
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Go to the
Repository. -
Move the order to the
Archivedtab. -
Then move it to
Posted Orders. -
Unsync it from QuickBooks.
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Redownload the order.
4. Reattempt to Post the Payout
Once the order has been successfully redownloaded and is in the correct status:
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Reattempt the payout posting to QuickBooks via Webgility.
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The issue should now be resolved.