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Webgility Desktop Icon Disappeared from Desktop

If the Webgility Desktop icon is no longer visible on your Windows desktop, you may be unable to launch Webgility using the usual desktop shortcut. This can happen if the Webgility Desktop shortcut is accidentally deleted, becomes unavailable due to a Windows shortcut issue, or if the Webgility Desktop installation is removed or modified.

The desktop icon is a shortcut to the Webgility Desktop application. The shortcut may disappear for several reasons, including:

  • The Webgility Desktop shortcut was accidentally deleted.
  • Windows removed or modified the shortcut.
  • The Webgility Desktop application was uninstalled or its installation was modified.
  • An update, system change, or other Windows activity affected the application shortcut.

Note: Deleting the desktop icon does not necessarily mean that the Webgility application or your Webgility database has been deleted. The icon is only a shortcut used to launch the application. 

Resolution:

The recommended way to restore the Webgility Desktop icon is to reinstall Webgility Desktop

The installation sequence is:

  • Sign in to the Webgility portal.
  • Download and extract the installer.
  • Run the installer as administrator.
  • Complete the Webgility Desktop setup wizard.
  • Sign in to Webgility Desktop.
  • Allow the SQL Database Installation Wizard to complete.
  • Connect your first sales channel and accounting system.
1. Download the Webgility Desktop installer
  • Sign in to your Webgility account at portal.webgility.com.
  • Select Downloads in the lower-left corner of the portal.
  • Select Download for Webgility Desktop.
  • Open your Downloads folder and locate WebgilityDownloader.zip.
2. Extract and launch the installer
  • Right-click WebgilityDownloader.zip.
  • Select Extract All.
  • Open the extracted folder.
  • Right-click the Webgility Downloader application.
  • Select Run as administrator.
  • Approve the Windows security prompt after confirming that the application is from Webgility.

Running the downloader with administrator access allows the installer to add the application and required components to Windows. If your organization manages application installations centrally, ask your IT administrator to complete this step.

3. Complete the Webgility Desktop installation

After the downloader starts, allow the installation files to download. Download time depends on your internet connection.

  • Accept the license agreement.
  • Select Next.
  • Choose the destination location for Webgility Desktop. The reference guide recommends the C:\ drive.
  • Select Next.
  • Choose the Start Menu folder for the application shortcut.
  • Select Next.
  • Choose whether to add a desktop shortcut.
  • Select Next.
  • Select Install.
  • Wait for the installation to finish.
  • Select Finish to launch Webgility Desktop.
4. Sign in to Webgility Desktop
  • Open Webgility Desktop if it did not launch after you selected Finish.
  • Enter your Webgility account credentials.
  • Select Log In.

If you continue to experience issues after reinstalling Webgility Desktop, please contact Webgility Support at support@webgility.com.