Webgility Desktop: Fixing Errors During Amazon Settlement Report Posting
This article helps Webgility Desktop users resolve errors encountered when posting Amazon settlement reports. These issues can disrupt financial syncing and affect reporting accuracy. The article guides users through clearing the sync, re-downloading the affected reports, and re-posting them to ensure accurate financial data.
Issue Summary
You may encounter errors while posting Amazon settlement reports in more than one Webgility profile. This can disrupt financial syncing and reporting accuracy.
Resolution Steps
1. Re-download the Settlement Report
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Go to Webgility > Order > Amazon > Settlement report
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Select the profile showing the error.
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Re-download the latest Settlement Report from Amazon to ensure you're working with a complete and accurate file.
2. Undo Sync and Unpost the Settlement
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Locate the specific Settlement Report that failed to post correctly.
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Use Undo Sync to reverse any transactions associated with the report.
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Click Unpost Settlement to clear any incorrect or partial data.
3. Re-post the Settlement Report
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After unposting, select Post Settlement to sync the newly downloaded report.
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Ensure the report processes without error and all data is posted correctly to your accounting software.