Updating and Reconnecting Amazon to Fix Order Download Issues in Webgility Desktop
This article helps Webgility Desktop users identify and resolve issues where Amazon orders are not downloading in Webgility Desktop. It covers updating Webgility Desktop, re-authenticating the Amazon connection, and verifying that the download issue is resolved.
Steps To Resolve:
- Update Webgility Desktop: In Webgility navigate to help and click on Check for Updates, Webgility will ask you to browse a folder for the database backup select path C:\Webgility.
- Once the application has been updated, go to Connections, Sales Channels click on Manage Sales Channels, and click on the Edit icon under Action Column.
- Click on Test Store Connection, you will be redirected to the Amazon Seller Central login page via your browser, enter your Amazon Credentials to continue.
- After logging in scroll down to the bottom, accept the terms & conditions and click on Continue, this will update your connection of Amazon Sales Channel with Webgility Desktop.
- Next we need to check is the Order Download Settings, in Webgility Desktop navigate to Connections go to Sales Channels and click Sales Channel Settings.
- Verify the selected order statuses and order download date, if making any changes click on Save & Continue and close the Sales Channel Settings.
- Go to the New Orders Tab and click on Get New Orders, Webgility Desktop will download the missing orders.