Troubleshooting Webgility Desktop Login Problems Due to Wrong Email Addresses
This article helps Webgility Desktop users resolve login issues with Webgility Desktop caused by entering incorrect or unregistered email addresses, such as using a personal email instead of the registered accounting or admin email, by guiding them to identify the correct login email and quickly regain access.
Issue
You may experience the following:
- Unable to log in to your Webgility Desktop account
- Error messages like:
- "Invalid credentials"
- "Email not recognized"
- "Invalid credentials"
Root Cause
The email address you’re using to log in isn’t the one registered with your Webgility Desktop account. This often happens when users:
- Use a personal email instead of the company’s registered email
- Try to access a different Webgility Desktop environment
- Aren’t aware which email was used during setup (usually the accounting/admin contact)
Resolution Steps
Step 1: Confirm the Associated Email Address
- Share any email addresses you may have used with your organization’s Webgility Desktop account.
- The associated login is usually the accounting or administrator email provided at the time of setup.
Step 2: Use the Verified Email to Log In
- Once you've confirmed the correct email, return to the Webgility Desktop login page.
- Enter the verified email and your password.
- If you don’t remember the password, click "Forgot Password" on the login screen to reset it.
Step 3: Confirm Login Success
- Attempt to log in using the correct credentials.
- If login is successful, you should be directed to your Webgility Desktop dashboard.
- If you're still facing issues, reach out to Webgility Support for further troubleshooting.
Additional Tips
- Always use the registered admin or accounting email when logging in to Webgility Desktop.
- Consider updating your email records if users change roles or contact information over time.