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Troubleshooting Stamps.com Authentication Failures for Secondary Users in Webgility Desktop

This article helps Webgility Desktop users in resolving authentication errors with Stamps.com in Webgility Desktop that prevent secondary users from generating shipping labels often occur after a password change. It guides users through updating and re-entering the correct login credentials in the Shipping Settings section of Webgility Desktop to restore shipping label functionality.

Overview

In Webgility Desktop, authentication failures with Stamps.com can prevent secondary users from generating shipping labels—often triggered by recent password changes. These issues are usually resolved by updating credentials in the Shipping Settings within the Webgility Desktop application.

Common Scenario

  • A password change for a primary or secondary Stamps.com user

  • A secondary user encounters errors when trying to generate shipping labels

  • The error message points to authentication failure or invalid login

Troubleshooting Steps

1. Confirm the Error

  • Try generating a label to reproduce the error.

  • Check the exact error message—it should indicate an authentication or login issue.

  • Verify if the user account involved is a secondary Stamps.com user, and whether a password was recently updated.

2. Update Stamps.com Credentials in Webgility Desktop

To reconnect your Stamps.com account with updated login info:

  1. Open Webgility Desktop.

  2. Navigate to Integrations > Stores > Shipping Settings.

  3. Select Stamps.com as your shipping provider.

  4. Enter the correct Stamps.com username and password.

  5. Click Test Credentials to validate the connection.

  6. Once the test is successful, click Save to apply the changes.