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Troubleshooting Slow QuickBooks Enterprise Posting and Improving Webgility Desktop Performance

This article helps Webgility Desktop users in resolving slow QuickBooks Desktop Enterprise posting issues from Webgility Desktop by outlining effective steps and best practices. It references recent support actions such as applying the latest Webgility app update, recommending RAM upgrades for better performance, and encouraging the use of the scheduler for more efficient processing. These strategies help improve posting speed and overall system responsiveness.

Overview

This article outlines the steps taken and best practices for resolving slow QBE posting on the WD platform, referencing recent support actions (app update, RAM upgrade advice, scheduler usage).

1. Confirm System & Application Updates

  • Remote App Update: Verify the WD desktop application has been updated (should be the latest, as available on the Webgility portal).
  • Changelog Review: Reference release notes for performance improvements or known issues related to QBE posting.

How to Check App Version

  1. Open the Webgility Desktop platform client.
  2. Navigate to Help > Terms and Privacy.
  3. Confirm the current version matches the latest.

2. Assess System Hardware

  • RAM Recommendation: Confirm system RAM is at least 16GB for optimal posting performance.
  • Action: If running on 8 GB, consider upgrading (as per org process).

3. Test Connection Integrity

  • Store & QBE Connection: Ensure stable connections to the store and QuickBooks Enterprise (QBE) by running a connection test in Webgility settings.
  • Re-authenticate if needed: Follow on-screen prompts to reauthorize integrations.

4. Validate Order Posting Workflow

  • Reproduce the Issue: Post a test order from the Webgility Desktop platform to QuickBooks Enterprise.
  • Monitor Performance: Document posting time and any error messages.

5. Use Scheduler for Better Performance

  • Recommendation: Enable the built-in scheduler for posting automation, which can help prevent manual performance bottlenecks.
  • Instruct users to:
    • Navigate to Scheduler settings in Webgility Desktop.
    • Configure posting intervals per business requirements.