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Troubleshooting Slow QuickBooks Desktop Login Related to Webgility Scheduler

This article helps Webgility Desktop users in addressing slow QuickBooks  Desktop login times when using Webgility Desktop, particularly after restarting their computers. The issue is often linked to the Webgility Scheduler running in the background. Disabling the Scheduler has been found to improve login speed, though it may impact automated processes. The article outlines steps to manage this trade-off and maintain system performance while using Webgility with QuickBooks.

Background

Webgility integrates with QuickBooks to automate e-commerce accounting tasks. Some users report slow login times to QuickBooks, particularly after shutting down and restarting computers. Disabling the Webgility Scheduler seems to resolve the slow login, but may affect automated processes.

Understanding the Scheduler's Impact

The Webgility Scheduler is a background process responsible for executing scheduled tasks such as syncing orders or posting accounting information. When active, it may interact with QuickBooks through the QuickBooks Database Server Manager (QBDBMgrN) or other data access layers.

Potential causes of slow login include:

  • Multiple processes competing for QuickBooks resources.
  • The Scheduler initiating background QuickBooks sessions on system startup.
  • Delayed initialization of QuickBooks due to database locks or pending tasks.

Step-by-Step Troubleshooting

1. Verify the Issue

  • Confirm if slow login only occurs when the Scheduler is enabled.
  • Note the timing (e.g., after computer restarts in the morning).

2. Review System Setup

  • Ensure QuickBooks and Webgility are installed with the latest updates.
  • Check system resources (CPU, RAM) during login attempts.
  • Confirm that only required QuickBooks and Webgility processes are running.

3. Test With Scheduler Off

  • Turn off the Webgility Scheduler from the Webgility Dashboard (Settings > Scheduler).
  • Restart the computer and attempt QuickBooks login.
  • Note any improvement in login speed.

4. Isolate Additional Variables

  • Check Windows Task Manager for any lingering QuickBooks or Webgility background processes before logging in.
  • Temporarily disable unnecessary startup items.

5. Check Webgility Scheduler Configuration

  • Open Scheduler Settings from the Webgility icon in the system tray.
  • Review scheduled tasks; reduce their frequency if possible.
  • Ensure tasks do not overlap with peak login times.

6. Review QBDBMgrN Service

  • Open Services.msc and ensure QuickBooksDBXX service is running.
  • Restart the service if needed.
  • Verify there are no multiple service instances.