Skip to content
  • There are no suggestions because the search field is empty.

Troubleshooting Shopify Payout Posting Errors in QuickBooks

This article helps Webgility Desktop users diagnose and resolve errors encountered when posting Shopify payouts into QuickBooks Desktop. It addresses common issues such as verification prompts for posting settings, problems with specific orders, and errors related to refund payout postings, providing a step-by-step troubleshooting process.

Overview

This article provides a step-by-step process to diagnose and resolve errors encountered when posting Shopify payouts into QuickBooks. Common errors include messages asking to verify posting settings, order-specific problems, and refund-related posting failures.

Common Error Symptoms

  • Error message: "Please verify posting settings."
  • Failure to post specific Shopify orders
  • Refund payout posting errors

 

Step 1: Identify the Error

  1. Review the error message in QuickBooks when attempting to post Shopify payouts.
  2. Determine if the error message refers to posting settings or if there is an indication of problematic order numbers.
  3. Check if refund transactions fail to post.

Step 2: Isolate Affected Orders

  1. Cross-reference the error log or transaction list to identify orders linked to the posting failure.
  2. Keep note of the affected order details.

 

Step 3: Manual Intervention for Affected Orders

  1. For failed order postings:
    • Download the affected orders again from Shopify.
    • Reattempt posting them individually into QuickBooks.
  2. For payout refunds that failed to post:
    • Locate the refund transaction in Shopify.
    • Post the refund manually into QuickBooks to ensure records are accurate.

Step 4: Post Payout Report

  1. After resolving individual order issues, post the payout report in QuickBooks and monitor for any further error messages.