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Troubleshooting Shopify Payout Post Failures Due to Order and Payout Amount Discrepancies

This article helps Webgility Desktop users identify and resolve payout posting errors in Shopify caused by mismatches between order totals and recorded payout amounts. It focuses on common scenarios where manual edits, such as changes to shipping and handling, create discrepancies that block payout posting, and provides steps for accounting corrections and manual adjustments.

Overview

Payout posting errors in Shopify can occur when there is a mismatch between the order total and the recorded payout amount. This article outlines steps to identify and resolve payout discrepancies, focusing on accounting and manual adjustment processes.

Common Error Scenario

  • Issue: Error posting a Shopify payout due to differing order total and payout amount.
  • Root Cause: Manual edits (e.g., changes to shipping and handling) introduced a discrepancy, preventing payout posting until corrected.

Step-by-Step Resolution Guide

1. Reproduce and Identify the Error

  • Attempt to post the payout.
  • Review the error message details: look for indicators of total mismatches or rejected payment records.

2. Compare Order and Payout Records

  • Navigate to the affected order in Shopify.
  • Note the Order Total (including shipping, taxes, discounts, and product costs).
  • Access the payout record and note the Payout Amount.
  • Identify any discrepancies between the two values.

3. Investigate for Manual Adjustments

  • Review recent changes to the order (audit/log in Shopify):
    • Modified shipping rates
    • Adjusted handling fees or discounts
  • Confirm if recent manual adjustments were made.

4. Correct the Discrepancy

  • Adjust the order or payout record so that the totals match:
    • Increase/decrease shipping or handling to reconcile with the intended payout amount.
    • Document all changes for accounting records.

5. Retry Posting the Payout

  • Re-attempt to post the payout through the appropriate Shopify workflow.
  • Verify that the payout posts successfully without error.

Additional Tips

  • Always check for recent changes or edits in the order logs before adjusting totals.
  • Keep detailed internal notes for future audit/reference.