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Troubleshooting Scheduler Conflicts Preventing Payouts from Posting to QuickBooks Desktop in Webgility Desktop

This article helps Webgility Desktop users identify and resolve scheduler conflicts that can block payouts from posting to QuickBooks Desktop when using Webgility Desktop.

Step-by-Step Resolution


1. Stop & Exit the Scheduler

  • Click on the System Tray icon on the bottom right (upwards arrow)

  • Right-click on the Webgility Icon.

  • Click Stop & Exit to stop the Scheduler.

  • Wait for confirmation that the scheduler has stopped successfully.

2. Re-download the Problematic Payout

  • In Webgility Desktop go to Orders, then Shopify and click on Payouts.

  • Select the impacted, payout and click on Undo Partially Posted button at the bottom. This will remove any transactions from QuickBooks related to the Shopify Payout.

  • Once unsynced, go to the far right-hand side of the payout, click on the icon which have an x mark and select Re-download to fetch the latest payout data.

3. Post the Payout to QuickBooks

  • Once the Payout has been re-downloaded, click on Post to QuickBooks.

  • Confirm the payout posts successfully by observing a success message or verifying the transaction in QuickBooks.

4. Re-enable the Scheduler (Optional)

  • If scheduled automatic posting is needed, return to Webgility Desktop Dashboard click on the Scheduler Icon to turn on the automation.

  • Click Start Scheduler to resume automatic processing.