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Troubleshooting Sales Tax Settings Causing Order Posting Errors in Webgility Desktop

This article helps Webgility Desktop users troubleshoot orders appearing in the Errors tab of their Webgility Desktop, often caused by outdated or incorrect sales tax settings. It guides users through reviewing and updating their tax configuration to ensure successful order posting.

Step 1: Identify the Affected Orders

  1. Go to the Errors tab in Webgility

  2. Click on any failed order to view the detailed error message.

  3. Look for signs of tax-related issues, such as:

    • Missing tax codes

    • Invalid tax jurisdiction

    • “Tax mismatch” or “Invalid tax rate” errors

⚙️ Step 2: Review Sales Tax Settings

  1. Navigate to:
    Connections > Accounting > Sync Settings > Sales Tax 

  2. Check for:

    • Outdated rates

    • Missing jurisdictions or regions

    • Incorrect or duplicated tax codes

  3. Update or remove anything that doesn’t match your current tax setup.

💾 Step 3: Update and Save Configuration

  1. After making updates, click Save or Apply to finalize your changes.

  2. Make sure your changes apply to all affected stores, states, or channels if applicable.

🔁 Step 4: Retry or Revalidate Orders

  1. Go back to the Errors tab.

  2. Select the failed orders.

  3. Use the Reprocess, Retry, or Post Again option.

✅ Step 5: Confirm Resolution

  • If your sales tax settings were corrected, the affected orders should now process normally.

  • Orders will move from the Errors tab to the appropriate Posted or Completed section.