Troubleshooting Sales Record Number Conflicts for Ebay order in Webgility Desktop
This article helps Webgility Desktop users resolve order download and posting issues in Webgility Desktop caused by duplicate sales record numbers, especially when downloading eBay orders. It explains how overlapping sales record numbers from current downloads and older stored orders can create conflicts. The guide provides steps to address this issue and restore proper order processing, noting that Webgility’s settings do not allow direct modification of record number handling.
Troubleshooting Steps:
1. Create a latest backup of the Webgility application.
2. Identify Duplicate Sales Record Numbers:
- Use the search field to filter by suspected duplicate sales record numbers.
- Verify if multiple entries (e.g., one from 2021 and one current) exist for the same number.
3. Delete Older Duplicate Orders:
- Select the outdated order(s) to remove:
- Right-click and choose Delete Order or use the Delete button.
- Confirm deletion.
4. Re-Download Missing or Affected Orders:
- In Orders, use the Download Orders feature:
- Enter the problematic order IDs or date range.
- Click Download.
- Confirm that the current orders now appear correctly without duplication issues.