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Troubleshooting Product Sync Issues with eBay in Webgility Desktop

This article helps Webgility Desktop users in addressing product synchronization failures between eBay and QuickBooks Desktop. These issues often occur when the Webgility Desktop application is outdated or when sync settings are misconfigured.

Having trouble syncing products between eBay and Webgility? You’re not alone. This article walks you through step-by-step instructions to troubleshoot product sync failures, especially when using an outdated version of the Webgility application.


Learn how to check your version, re-download item lists, and resolve mapping discrepancies so your eBay listings sync smoothly with QuickBooks.

Causes of Product Sync Issues

  • Outdated Webgility Application: Older versions may lack support for updated eBay APIs or sync features.

  • Corrupted Item Lists: If the item lists from eBay or QuickBooks aren't accurate, syncing fails.

  • Incorrect Product Mapping: Mismatched SKUs or item names between eBay and QuickBooks can block syncs.

Step-by-Step Instructions

1. Update Webgility Version

  • Navigate to Help > Check for Updates in the Webgility Desktop application.

  • Check the box labeled "Take Webgility database backup before proceeding with the update."

  • Click the Update button.

  • When prompted, choose a folder to save the Webgility database backup.

  • After the folder is selected, the application will automatically begin updating to the latest version of Webgility. 


2. Re-Download Product list from ebay.

  • Navigate to Connections > Accounting/POS/ERP > Sync Settings in Webgility Desktop.

  • Go to the Products tab.

  • Under Settings, find the option "Download products from eBay."

  • For List from this date, set a back date to specify the start date for downloading products.

  • Click Save and Continue to apply the changes.

  • Next, go to Connections > Sales Channels > Advanced Settings.

  • Under the Application tab, locate Last download date for Store Items.

  • Click the Clear button to reset the date.

  • Click Save to apply the changes and then close the window.

  • Finally, download the latest product data:

    • Navigate to Products > All Products (under the sales channel on the left side).

    • Click the Refresh button to update the product catalog in Webgility. 


3. Perform Manual Item Sync

  • Navigate to the Products tab.

  • Under Price out of sync or Quantity out of sync, select an item that failed to sync.

  • Click Sync.


4. Fix Product Mapping

  • Navigate to the Products tab.

  • Under Sales Channel, select All Products.

  • In the top right corner, click the View option.

  • From the dropdown beside it, select Mapped to see all the mapped products.

  • If an item is incorrectly mapped:

    • Select the item and click Remove Mapping.

    • Then go to the Missing in QuickBooks list.

    • Select the correct item and click Map to remap it properly.

       

5. Restart Webgility Scheduler

  • Click the Scheduler icon located in the upper-right corner (it will show as OFF).

  • This will open a new window with two options:

    • Start Scheduler

    • Review Settings