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Troubleshooting Product Sync Failures from Shopify to Webgility Desktop

This article helps Webgility Desktop users resolve issues with items not syncing from Shopify to Webgility Desktop, which is most commonly caused by the "Track quantity" option not being enabled in Shopify channel. It provides steps to enable inventory tracking, re-download the product list in Webgility Desktop, and ensure data consistency, along with tips to prevent the issue from recurring.

Overview

You attempted to sync items from Shopify using Webgility Desktop, but certain products failed to appear or update.

What You May Notice:

  • Some products don’t show up in Webgility Desktop after syncing.

  • Inventory for those items appears missing or incomplete.

  • Refreshing data didn’t bring in the missing items.

Root Cause

This issue usually happens when the Track quantity option isn’t enabled for certain products in Shopify. Without inventory tracking turned on, Shopify doesn’t treat the item as part of the inventory system—so it's excluded during sync operations with Webgility Desktop.

Resolution Steps

Step 1: Verify Inventory Tracking in Shopify

  1. Log into your Shopify Admin.

  2. Click on Products from the left-hand menu.

  3. Open any product that failed to sync.

  4. Scroll to the Inventory section.

  5. Make sure Track quantity is checked.

  6. If it's not enabled, check the box and click Save.

Tip: Repeat this step for all affected products.

Step 2: Force a Full Item Redownload in Webgility Desktop

  1. In Webgility Desktop, go to your Sales Channel settings.

  2. Find the option for Re-download Items from Shopify.

  3. Initiate a full redownload of your products.

  4. Wait for the sync to complete.

Once finished, check to ensure that all previously missing items have now been imported and are displaying correct inventory levels.

Step 3: Validate That Items Synced Correctly

  • Compare your product list in Shopify and Webgility Desktop.

  • Confirm that all the intended items now appear.

  • Double-check inventory counts for accuracy across both platforms.

How to Prevent This Issue in the Future

To avoid this problem going forward:

  • Always enable Track quantity for any product you want to sync between Shopify and Webgility Desktop.