Troubleshooting Product Sync Failures Due to Ignored Items or Unposted Orders in Webgility Desktop
This article helps Webgility Desktop users resolve product sync failures in Webgility Desktop caused by items either marked ignored OR their related orders are still pending for the QuickBooks Posting. Both of these scenerios can interfere with product sync operations. The article provides guidance on how to verify, resolve.
Error Scenario
- You may encounter error on syncing items because they might be wither marked ignored OR have pending orders for Quickbooks Posting.
Resolution Steps
Step 1: Verify the Error
- Try to reproduce the error by initiating a product sync yourself.
- Confirm that the sync issue is specifically due to the product being ignored OR pending orders for Quickbooks Posting.
Step 2: Locate the Ignored Product
- Navigate to Products > All Products (Sales channel) > select the filter for Ignored Products > Select the item and click on Unignored button at the bottom
- Navigate to Products > All Products (QuickBooks) > select the filter for Ignored Products > Select the item and click on Unignored button at the bottom
Step 3: Check for Pending Order Dependencies
- Go to the New Orders tab and look for any orders tied to the product facing issue with the inventory sync. Post that order to QuickBooks and then try item sync again.
Step 4: If you do not want to post the pending orders but still want to sync the related items then:
- Move them to either the Canceled, Archived, Ignored or Trash tab.
- Now navigate to Products> Settings, for the option, Assume the product is not Inorder when order status is, select all the options available (Canceled, Archived, Ignored or Trash) and save the settings.
Step 5: Resync the Product
- Return to Products > Quantity out of sync/Price out of sync
- Try to sync the item again