Troubleshooting Product Mapping and Sync Errors in Webgility Desktop for Shopify Integration
This article helps Webgility Desktop users resolve product synchronization and item mapping issues between QuickBooks Desktop and the Shopify channel. It focuses on ensuring accurate syncing of on-hand quantities and pricing between the two platforms and provides troubleshooting steps to fix common discrepancies.
Steps to Resolve:
- Download the latest Products Data from QuickBooks & Sales Channel by going into Connections and Get Latest Data & Settings.
- Verify the active mapping of your QuickBooks & Sales Channel Items under Product Catalog.
- Remove any incorrect mapping by applying the Mapped Filter under Products Catalog.
- Make sure the items the user is trying to sync are not inside an order that is in the New Orders tab.
- Once everything is verified, try manually syncing an item.