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Troubleshooting Post-Update Integration Issues in Webgility Desktop

This article guides Webgility Desktop users in resolving an error that commonly occurs after a Webgility Desktop update or changes to sale channel integrations, such as removing obsolete Magento stores or renewing QuickBooks Desktop connection. The error typically points to broken references to outdated data sources or integration issues.

Steps to Resolve

  1. Identify the Error
    Take note of the full error message during order downloads, such as “Cannot Access a closed stream”.
    Check if this started after a recent update or if you recently removed or changed any store integrations.
  2. Remove Obsolete Stores
    Open Webgility Desktop.
    Go to Connections > Sales Channel > Manage Sales Channel.
    Find any inactive stores, such as old Magento integrations.
    Select the store, click Delete or Remove, and confirm the action.
  3. Reconnect QuickBooks Integration
    Navigate to Connections > Accouting > Edit Connection.
    Click Test QuickBooks Connections or follow the prompts to reauthorize the connection.
    Make sure your credentials and permissions are up to date.
  4. Test Order Download and Posting
    Download and post a sample order.