Troubleshooting Performance Issues in Webgility Desktop: Freezing, Slowness, and Delays
This article helps Webgility Desktop users troubleshoot sluggish performance, freezing, or long delays while using Webgility Desktop. These issues are often caused by system-level conflicts, such as multiple antivirus programs, excessive startup applications, or limited system resources. The guide provides step-by-step instructions to identify and resolve the most common performance-related problems.
Symptoms
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Webgility freezing or not responding
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Long loading times or delayed clicks
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Unexpected lags during sync or data processing
Step-by-Step Troubleshooting
1. Check for System Conflicts
a. Look for Multiple Antivirus Programs
Too many antivirus applications can create conflicts and slow down system performance.
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Open Control Panel > Programs and Features
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Review the list for multiple antivirus tools (e.g., Windows Defender, Norton, Avast, McAfee)
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Having more than one active is not recommended
b. Review Startup Applications
Too many apps running at startup can impact performance.
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Press Ctrl + Shift + Esc to open Task Manager
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Go to the Startup tab
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Look at apps listed with High impact and note any unnecessary ones
2. Perform Disk Cleanup
Freeing up space can boost system performance.
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Press Windows + R, type
cleanmgr, and press Enter -
Select your system drive (usually C:)
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Check items like:
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Temporary files
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Recycle Bin
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System-created log files
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Click OK to clean up selected items
3. Remove Extra Antivirus Programs
Only one antivirus should be active at a time.
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Go to Control Panel > Programs and Features
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Find any redundant antivirus apps
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Select each and click Uninstall
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Follow the prompts and restart your computer if asked
4. Disable Non-Essential Startup Apps
Reducing startup load helps improve performance.
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Open Task Manager > Startup tab
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Right-click and Disable unnecessary items (e.g., Spotify, OneDrive, Zoom Auto Start)
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Do not disable system processes or Webgility-related services
Final Steps: Verify and Monitor
Reboot the System
Restart to apply all changes.
Test Webgility
Open the Webgility Desktop application and verify that performance has improved.