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Troubleshooting Order Posting Failures Post-Update in Webgility Desktop

This article helps Webgility Desktop users resolve order posting errors that may occur after a Webgility Desktop update. These errors are most commonly related to incomplete QuickBooks Desktop data or connection issues.

Steps To Resolve:
  • Test QuickBooks Connections: In Webgility Desktop navigate to Connections go to Accounting, then Edit Connection and click on Test QuickBooks Connection.
  • If you get any error related to admin permission while reconnecting, login into QuickBooks with the Admin Credentials in Single User Mode.
  • In Webgility Desktop navigate to Connections go to Get Latest Data & Settings and download QuickBooks Data.
  • Navigate back to New Orders or Error Tab select an order and try to post it manually back to QuickBooks.