Troubleshooting Order Download Failures Caused by Webgility Scheduler
This article helps Webgility Desktop users resolve missing order issues in Webgility Desktop that are caused by scheduler-related problems. It provides detailed, step-by-step instructions to diagnose the root cause, correct scheduler settings, and restore accurate and timely order downloads.
Steps To Resolve:
- Stop & Exit the scheduler, in Webgility go to Manage Sales Channels and test the store connection.
- In Sales Channel Settings verify the order download date & selected orders statuses.
- If you're trying to download Historical Orders then check the advanced Sales Channel Settings >> Do not download orders older than.
- After verifying all the settings & start the scheduler, missing orders will be downloaded.