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Troubleshooting Missing or Incorrect COGS Data in Webgility Analytics

This article helps Webgility Online users understand and resolve issues where Cost of Goods Sold (COGS) appears as zero or is reported inaccurately in Webgility Analytics, often due to missing item cost data in QuickBooks Online.

Step-by-Step Resolution:

  • Login to your QuickBooks Online account go to Products and Services List search the item which is being impacted and click on edit.
  • In the Item's properties verify the value for the Cost Field, if making any changes click on Save.
  • Go Back to the Webgility Analytics report, refresh the report and check whether any changes are made to the report or not.
  • You may also try clearing the cache & data of the Webgility Analytics webpage.