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Troubleshooting Low Storage and Database Size Issues in Webgility Desktop (Cloud Hosted)

This article helps Webgility Desktop users address low resource warnings in a cloud-hosted environment running Webgility Desktop , which are often related to database size or storage limitations. While archiving orders may provide temporary relief, this guide explains how to identify the root cause, reduce database size, and implement measures to prevent future storage issues.

How to Respond to a Low Resource Warning

1. Identify the Issue

  • Take note of any error messages or alerts

  • If you’ve recently archived data but still see warnings, the issue may go deeper than order history size

2. Free Up Disk Space

Check the drive where Webgility is installed:

  • Open File Explorer and verify free disk space

  • Clear out unnecessary files (temp data, old logs, etc.)

Tip: Archiving old orders from within Webgility helps reduce data load, but may not immediately reduce database file size unless followed by a compact/repair.

3. Restart and Close Active Instances

  • Open Task Manager and end any running Webgility processes

  • This prevents conflicts while applying fixes