Troubleshooting Inventory Sync Issues Between Sales Channels and QuickBooks Desktop in Webgility Desktop
This article helps Webgility Desktop users through troubleshooting and resolving inventory synchronization issues that may occur between sales channels and QuickBooks Desktop. It provides practical steps to identify common causes and apply effective solutions to maintain accurate inventory data across platforms.
Steps To Troubleshoot:
- Verify the Sales Channel connection, In Webgility go to Connections then Sales Channels and click on Manage Sales Channels, click on the edit icon and Test Store Connection.
- Download the latest Store & QuickBooks Data under Connections and Get Latest Data & Settings.
- Verify any active mappings under Products and use the Mapped filter from the upper right-hand side.
- Check the Item Status for eg. in-orders, out of sync, error.
- In QuickBooks login as Single User Mode and re-download the item's data in Webgility under Get Latest Data & Settings.