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Troubleshooting "Invalid Item Reference" Errors with NetSuite Orders in Webgility Desktop

This article helps Webgility Desktop users troubleshoot the "Invalid item reference" error, which typically occurs when an order includes an item that is inactive or no longer available in NetSuite. This error prevents successful posting or synchronization of orders.

Understanding the 'Invalid Item Reference' Error in Netsuite

The 'Invalid item reference' error typically appears when an order contains an item that is inactive or no longer available in NetSuite. This prevents successful posting or synchronization of orders.

Common Causes

  • Item marked as inactive in NetSuite.
  • Incorrect item reference or SKU in order data.
  • Synchronization with third-party apps where item data is outdated.

Steps to Troubleshoot and Resolve

1. Verify Item Status

  • Log in to your NetSuite account.
  • Navigate to Lists > Accounting > Items (or the relevant item listing area).
  • Search for the referenced item from error logs.
  • Confirm if the item's status is set to active.

2. Reactivate Inactive Items

  • If the item is inactive, edit the item record.
  • Change the status to Active and save.
  • If the item should remain inactive, advise the customer to substitute with an active item or update their order process.