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Troubleshooting Group Item Quantity and Price Sync issues in Webgility Desktop

This article helps Webgility Desktop users resolve issues with group item quantities not syncing correctly via Webgility Desktop, often caused by partial sync schedules or improperly enabled group-specific sync options. It guides users through verifying and correcting scheduler and sync settings to ensure accurate syncing of both quantities and prices via Webgility Desktop between connected systems.

Common Symptoms

  • Group item quantities don’t update, but price changes go through

  • Group item pricing updates, but inventory stays the same

  • Sync runs, but group items are skipped or partially updated

  • Scheduler jobs complete without error, but do not reflect expected changes

Root Cause

Webgility Desktop requires both scheduler jobs and sync settings to be properly configured for group items. If one setting is missing or misconfigured, only partial updates may occur (e.g., pricing without inventory).

Step-by-Step Troubleshooting

1. Check Scheduler Settings

  1. Open Webgility Desktop.
  2. Go to Scheduler icon > Click on the dropdown > Open ‘Settings’
  3. Review the active scheduler jobs:
    • Ensure Product Pricing Update and Inventory Quantity Update are both enabled.
    • Verify they are set to run at regular intervals (e.g., every hour or once daily).
    • Make sure their scheduled times don’t conflict with one another.

2. Review Sync Configuration

Steps to fix:

  • In Webgility Desktop, navigate to the Products option in the Menu.
  • Then, under the Missing in QuickBooks section, click on the “Product Presets” button available at the bottom.
  • Enable the option for “Get group product quantity as individual product quantity” and then click on “Save and close.”
  • Once done, then download the latest item data from scratch from both QuickBooks and Sales Channel.

3. Run a Manual Sync Test

  1. In your Master Data source system (like Accounting software or your Sales Channel), create or update a group item with a known quantity and pricing.
  2. In Webgility Desktop, go to Products and initiate a manual sync.
  3. Check your destination system to confirm:
    • Quantity updates were applied correctly
    • Pricing updates, if configured, are also reflected