Troubleshooting for Shopify Payout Report posting due to Order Download Issue
This article helps Webgility Desktop users troubleshoot errors encountered when posting Shopify payout reports. The issue may be related to a specific order download configuration setting. The guide outlines how to identify the cause and adjust the settings to resolve the error effectively.
Issue Summary
You might have experienced an error when attempting to post payout reports in Webgility Desktop. The error could be linked to downloading a specific order with a particular option enabled.
Root Cause
The issue can be triggered by a specific download option selected during the order download process. This option conflicted with the payout report posting process, resulting in an error message.
Resolution Steps
The following solution successfully resolved the issue:
1. Identify Affected Order
- Determine which order triggered the payout report error.
2. Disable Conflicting Download Option in Webgility Desktop
- Please locate and disable the specific download option previously enabled. (Connections > sales channel > settings )
3. Re-download the Order
- With the option disabled, download the order data again.
- Verify no error message appears during download.
4. Attempt to Post Payout Report Again
- Try to post the payout report using the newly downloaded order data.
- Verify that the process completes successfully without errors.