Troubleshooting eBay Order Payment Posting Issues in Webgility Desktop
This article helps Webgility Desktop users resolve issues in Webgility Desktop where payments were not created in QuickBooks Desktop for eBay orders due to incorrect posting settings. It includes step-by-step guidance, outlines best practices, and notes a feature request for supporting batch posting of eBay payment methods.
Problem Summary
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New Payment Method Added: A new payment method was configured for the eBay sales channel.
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Issue: Payments were not being posted to QuickBooks Desktop for eBay orders.
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Resolution: Order posting settings were updated to correctly map the new eBay payment method. After the update, QuickBooks Desktop started generating payments as expected.
Step-by-Step Issue Resolution
Step 1: Verify eBay Payment Method Configuration
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Go to Webgility Dashboard > Connections > Accounting POS/ERP > Sync Settings > Orders > Posting Rules > Configure mappings > Map payment methods > Setup.
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Ensure the newly added eBay payment method is listed.
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Confirm it is correctly mapped to the appropriate payment method in QuickBooks Desktop.
Step 2: Check Order Posting Settings
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Navigate to Connections > Accounting POS/ERP > Sync Settings > Orders > Posting Rules > Select the transaction type for posting orders.
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Ensure the eBay payment method is selected and included in the posting configuration.
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If needed, add the new payment method for the eBay sales channel and configure the corresponding transaction settings.
Step 3: Test with Sample Orders
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Create or identify a test order in Webgility Desktop using the eBay payment method.
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Post the order to QuickBooks Desktop.
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Confirm that a payment entry is successfully created in QuickBooks Desktop.
Best Practices
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Always verify payment method mapping.
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Always test the payment posting after any mapping change to ensure successful integration with QuickBooks Desktop.