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Troubleshooting Compatibility and Version Conflicts Between WooCommerce and Webgility Desktop Store Module

This article guides Webgility Desktop users resolve WooCommerce connection issues the Webgility Desktop store module plugin. These issues often arise from plugin version mismatches or compatibility conflicts between WooCommerce and the Webgility Desktop store module plugin. The guide is particularly useful for those who have recently updated plugins or observed errors shortly after enabling the Webgility Desktop store module plugin.

Symptoms You Might See

  • Cart page fails to load or displays critical errors.

  • General site slowdown or error messages on checkout-related pages.

  • Errors disappear when Webgility plugin is disabled.

Root Cause

This type of issue usually occurs due to:

  • A plugin conflict between Webgility and WooCommerce.

  • An outdated or incomplete installation of the Webgility plugin.

  • Improper plugin versioning or residual data from previous installations.

Step-by-Step Resolution Guide

1. Initial Diagnosis and Communication

  • If you’ve contacted support, we’ll gather a description of what’s happening on your site.

  • Make note of any recent plugin changes or updates—especially related to WooCommerce or Webgility.

2. Isolate the Conflict

To confirm whether Webgility is causing the issue:

  • Temporarily disable all non-essential plugins, leaving only WooCommerce and Webgility enabled.

  • Then, disable only Webgility and reload the cart or checkout page.

  • If the error disappears after disabling Webgility, the plugin is likely the source of the conflict.

3. Reinstall the Webgility Desktop Plugin

To ensure a clean installation:

  1. Navigate to Plugins > Installed Plugins.

  2. Find the Webgility Desktop plugin and click Deactivate, then Delete.

  3. Download the latest version of the plugin from the official Webgility source.

  4. Go to Plugins > Add New > Upload Plugin.

  5. Upload the downloaded .zip file, click Install Now, and then Activate.

4. Post-Installation Testing

  • After reactivating the plugin, test your cart and checkout pages again.

  • Re-enable your other plugins one by one, testing site behavior after each activation to rule out additional conflicts.

5. Final Verification

  • Monitor your site for at least 24 hours to ensure stability.

  • If no issues reappear, your Webgility Desktop integration should now function correctly.

Resolution Recap

  • Reinstalling the Webgility plugin typically resolves WooCommerce compatibility issues.

  • The issue is confirmed resolved once cart pages work without errors after reinstalling and reactivating Webgility Desktop.

  • Contact support immediately if errors return, especially after plugin updates.