Skip to content
  • There are no suggestions because the search field is empty.

Troubleshooting Authentication, Customer List, and Transaction Number Errors in Webgility Online

This article helps Webgility Online users resolve common issues such as authentication errors, missing customer lists, and challenges with assigning transaction numbers. The guidance applies across platforms including Amazon, eBay, and WooCommerce.

Step 1: Restore Authentication for Connected Sales Channels

  1. Open your Webgility Online account.

  2. Go to Connections > Sales Channels.

  3. Review the connection status for each sales channel (Amazon, eBay, WooCommerce, etc.).

    • Click Rauthorize next to that channel.

    • Log in with your credentials and approve any permissions requested.

Step 2: Refresh the Customer List from QuickBooks

  1. Navigate to Accounting > Customers.

  2. Click the Refresh button to sync your customer list from QuickBooks.

Final Notes

After completing these steps, your authentication issues should be resolved, and the customer list should sync correctly from QuickBooks. You can now continue posting transactions from your sales channels to QuickBooks without further interruption.