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Troubleshooting Amazon to QuickBooks Online Posting Errors in Webgility Online

This article assists Webgility Online users in identifying and troubleshooting common issues that may lead to errors when posting Amazon orders to QuickBooks Online via Webgility Online. It provides step-by-step guidance to help resolve these errors efficiently, ensuring a smooth integration between Amazon sales data and QuickBooks Online .

Steps To Troubleshoot:

Step 1: Reconnect the QuickBooks Online Integration

    • Navigate to the Connections section in Webgility Online.

    • Locate the QuickBooks company file and click Remove next to it.

    • When prompted, click Yes to confirm the disconnection.

    • Reconnect to the same QuickBooks company file by following the authorization prompts.

Step 2: Download the Latest Data from QuickBooks

To ensure accurate data mapping and successful syncs, the latest data must be downloaded from QuickBooks:

  1. Refresh Order Settings:
    • Go to Sync Settings > Orders

    • Click the refresh arrow icon to update order-related data

  2. Download Product Data:
    • Navigate to the Products section

    • Click the dropdown menu and select "Download the data from scratch"

  3. Download Customer Data:
    • Navigate to the Customer section

    • Click the dropdown menu and select “Download the data from scratch”

Step 3: Re-download the Impacted Order

    • Go to New Orders or Error Tab, select the order and at the bottom click on More Actions and select Refresh.
    • Once done Webgility Online will re-download the order and get the latest order updates.
    • After re-downloading the order, retry posting it to QuickBooks.