Skip to content
  • There are no suggestions because the search field is empty.

Troubleshooting Amazon Settlement Report Posting Issues Due to Outdated Webgility Desktop

This article helps Webgility Desktop users resolve errors encountered when posting Amazon settlement reports, which may be caused by using an outdated version of the Webgility Desktop. Since Amazon settlement posting depends on updated functionality and compatibility with accounting systems, the guide provides step-by-step instructions to check and update Webgility Desktop to the latest version.

Causes of Issues

Settlement posting errors can occur due to the following reasons:

  • Running an outdated version of Webgility Desktop.

  • Compatibility issues between Webgility and QuickBooks.

  • Missing enhancements or bug fixes required for settlement processes.

Step-by-Step Instructions

1. Confirm the Error

  • Try to post a settlement report.

  • Take note of any error message shown, or capture a screenshot for clarity.

  • Ensure the error occurs during the settlement report process and is not caused by incorrect workflow.

2. Check Your Webgility Version

  • Open Webgility Desktop.

  • Navigate to Help > Check for Updates.

  • Check if a new version is available for update.

3. Update Webgility Desktop (If Outdated)

  1. Check for Updates.
    Navigate to Help > Check for Updates.

  2. Start the Update.

    • If an update is available, click Update.

    • Ensure “Take Webgility database backup before proceeding with the update” is checked.

  3. Complete Backup.
    Select a backup location when prompted and allow the backup to finish.

  4. Install Update.
    The installer will automatically launch and begin updating Webgility.

  5. Reopen Webgility.
    After installation, log in again to complete the database update.

  6. Verify Version.
    Go back to Help > Terms and Privacy to confirm the version is updated.

✅ Webgility Desktop is now up to date!

4. Retry Settlement Posting

  • After updating, relaunch Webgility Desktop.

  • Navigate to Reports > Settlement Reports.

  • Try posting the settlement report again.

  • Confirm that it completes successfully without errors.

Notes

  • Regularly updating Webgility Desktop ensures access to the latest fixes, features, and compatibility improvements.

  • Always back up your data before performing any software update.

  • If you continue to face issues after updating, you may need to check for order-specific or payment-related discrepancies.