Troubleshooting Amazon Settlement Report Download Failures in Webgility Desktop
This article helps Webgility Desktop users resolve cases where the Amazon settlement report does not download and no error message is displayed. It provides a manual workaround by guiding users through importing a CSV file from Amazon Seller Central to ensure that settlement data is captured accurately.
Issue Overview:
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The settlement report does not download through the standard process in Webgility Desktop.
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No error message or alert is shown.
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A manual download from Amazon has worked as a reliable alternative.
Steps to Resolve the Issue Using Manual CSV Import:
1. Manually Download the CSV from Amazon Seller Central
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Log in to Amazon Seller Central.
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Navigate to Reports > Payments.
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Choose All Statements or select the specific settlement period.
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Locate the report and click Download Flat File V2 (.csv) (or a similar CSV option).
2. Import the CSV File into Webgility Desktop
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Open Webgility Desktop.
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Go to the Settlement Reports section.
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Click Get Reports, then choose the Manual Import option (label may vary by version).
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Browse to the location of the downloaded CSV file and select it.
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Confirm the upload and review the data to ensure it was imported successfully.
3. Confirm the Report is Working as Expected
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Once the report is imported, verify that you can reconcile or process the transaction data as needed within Webgility Desktop.