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Troubleshooting Amazon Settlement Posting Issues Related to Inventory Adjustments in Webgility Desktop

This article helps Webgility Desktop users in troubleshooting and resolving errors encountered when posting Amazon settlement reports in the Order Management module, particularly those related to inventory adjustments. Drawing from a recent collaborative case, it provides step-by-step guidance to identify and fix inventory adjustment discrepancies that block Amazon settlement posting, ensuring smooth and accurate financial processing.

Overview

This article outlines the steps to troubleshoot and resolve errors that occur when posting settlement reports in the Order Management module, specifically when related to inventory adjustments. This procedure draws on a recent case where collaboration led to a successful resolution.

Common Symptoms

  • Error message appears when attempting to post a settlement report
  • Issue linked to unresolved inventory adjustment discrepancies
  • Posting cannot proceed until the error is resolved

Step-by-Step Resolution Procedure

1. Identify and Document the Error

  • Review any error messages displayed when posting the settlement report.
  • Capture relevant screenshots or log snippets for diagnosis and future reference.

2. Review Inventory Adjustments

  • Navigate to Inventory Management within the Order Management module in Webgility.
  • Check for any pending or incomplete inventory adjustments that could impact report posting.
  • Verify if the item counts and adjustment transactions align with the order and fulfillment records.

3. Resolve Discrepancies

  • Edit or complete any pending inventory adjustments that are blocking the settlement report posting.
  • Reconcile any mismatched item quantities or adjustment logs.
  • Ensure the inventory records are properly updated and saved without errors.

4. Retest Report Posting

  • Return to the Settlement Reports section.
  • Attempt to post the report again to verify if the issue is resolved.
  • If successful, confirm and monitor for any reoccurrence.

Best Practices

  • Always check for pending inventory-related transactions before attempting to post settlement reports.