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Shopify Order Download Issues in Webgility Online: Fixing License Limits and Connection Errors

This article helps Webgility Online users in resolving Shopify order download issues in Webgility Online that are caused by license limits or connection errors. It guides users through checking subscription limits, addressing API connection problems, and resyncing orders. Additionally, it offers tips to prevent similar issues from occurring in the future.

Overview

If your Shopify orders aren't downloading into Webgility Online, it could be due to license limitations or a connection issue with your Shopify store. This guide walks you through how to identify and fix both.

Common Symptoms

  • Shopify orders not syncing into Webgility Online

  • Errors mentioning license limits

  • Connection or API-related sync issues

What Might Be Going Wrong

1. License Limit Reached
Your current Webgility plan may not support the number of orders or stores connected.

2. Shopify Connection Error
API credentials may be invalid, expired, or missing required permissions.

How to Fix It

Step 1: Check Your Webgility License

  • Log in to Webgility Online and check your subscription details.

  • Review if you’ve exceeded your order volume or store limit.

  • If you’re at the limit, consider upgrading your plan or reducing connected stores.

Step 2: Fix Connection Issues

  • Go to Connections > Shopify in Webgility Online.

  • Re-enter or reauthorize your Shopify credentials if prompted.

  • Ensure your Shopify app has the correct permissions (like read_orders).

  • In Shopify Admin, confirm the Webgility app is installed and active.

Step 3: Retry the Sync

  • After fixing license or connection issues, go to the Orders tab in Webgility.

  • Run a manual sync to download recent orders.

  • Confirm orders now appear in your Webgility dashboard.

Tips to Avoid Future Issues

  • Monitor your license usage under Settings > Account > Subscription in Webgility Online..

  • Regularly check app connection status in both Shopify and Webgility.

  • Reauthorize your Shopify connection periodically, especially after password or permission changes.

By keeping your license and store connections in check, you'll ensure smooth, uninterrupted syncing between Shopify and Webgility Online