Shopify “No Orders Returned” Error During Order Download in Webgility Desktop
This article helps Webgility Desktop users troubleshoot the “No orders returned” error when downloading orders from Shopify channel. It provides clear steps to identify the root cause.
Issue Overview
You may see this error if Webgility is unable to retrieve order data from your Shopify store. This can happen even when your integration appears connected, and it often involves specific order IDs that fail to sync properly.
Initial Checks
Before diving into deeper troubleshooting, follow these steps:
1. Confirm the Error
Make sure the exact error message reads: “No orders returned”.
2. Verify Your Shopify Connection
- Go to Webgility > Connections > Sales channels > Manage sales channels > Test connection for Shopify.
- Ensure your store is connected and authorized.
- If not, reauthorize the connection.
3. Attempt Order Download Again
Try downloading orders manually through Webgility to reproduce the issue.
4. Identify Affected Orders
If possible, note which orders are not syncing.
Troubleshooting Steps
Try the following solutions to fix the issue:
1. Reconnect Your Shopify Account
Disconnect and reconnect your Shopify integration within Webgility to refresh the token and sync permissions.
2. Manually Retrieve the Orders
Log in to your Shopify Admin and see if you can view or export the affected orders directly. Click on ‘Get New Orders’ button on the dashboard.
3. Check System Logs
Check your Webgility log files for error timestamps and references to order data issues. This information helps support determine the cause.
4. Test Another Shopify Account (If Available)
If you manage multiple stores, try downloading orders from a different Shopify account to see if the issue is account-specific.