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Setting Up Webgility Desktop to Download Only Paid Orders from Shopify

This article explains how to configure Webgility Desktop to download only paid orders from your Shopify sales channel. By updating your Shopify order download settings, you can exclude unpaid, canceled, and pending orders from being downloaded into Webgility Desktop.

Step-by-Step Instructions

1. Update the Shopify Order Download Settings

To configure Webgility Desktop to download only paid Shopify orders:

  1. Open Webgility Desktop.
  2. Navigate to Connections > Sales Channels > Advanced Settings.
  3. Select the Other tab.
  4. Select the Overwrite Shopify order download settings checkbox.
  5. Select the following order statuses:
    • Paid & Unshipped
    • Paid & Shipped


  6. Click Save to apply the changes.

2. Test the Order Download

  1. After updating the settings, perform a manual order download or wait for the scheduler to confirm that the correct orders are being downloaded.

  2. Only orders with the Paid & Unshipped or Paid & Shipped status should be downloaded. Unpaid, canceled, and pending orders should be excluded based on the configured settings.