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Restoring Webgility Desktop Access After Accidental or Intentional Uninstallation

This article helps Webgility Desktop users who have lost access to Webgility Desktop due to the application being uninstalled, whether intentionally or accidentally. It explains how to verify the uninstallation, reinstall Webgility Desktop, and reconnect it to the SQL database. The step-by-step guide ensures users can restore their sales channel integration and resume normal operations.

Causes of the Issue

  • Webgility Desktop was manually uninstalled by a user.

  • Uninstall occurred through Windows Apps & Features or a third-party cleanup utility.

  • There was no automatic or error-based uninstall performed by the system.

Step-by-Step Instructions

1. Confirm Application Uninstallation

  • Check if Webgility Desktop is missing from:

    • Windows Start Menu

    • C:\Program Files (x86)\Webgility

  • Optionally, review uninstall history via:

    • Windows Event Viewer > Application logs

    • Any third-party uninstall monitoring tools

2. Reinstall Webgility Desktop

a. Download Webgility Installer

b. Install the Application

  • Run the installer as an administrator

  • Follow on-screen instructions to complete installation

  • Ensure system requirements (e.g., .NET Framework) are met during setup

3. Reconnect to SQL Database

  • Launch Webgility Desktop after installation

  • When prompted, enter your SQL Server instance name and credentials

  • Test the connection and proceed once verified

4. Validate with a Functional Test

  • Download a test order from your sales channel

  • Post it to QuickBooks using Webgility

  • Confirm both download and posting processes work as expected

Additional Notes

  • Root Cause Education:

    • Manual uninstall can happen via:

      • Windows Apps & Features

      • Third-party tools like CCleaner

      • System cleanup by users with admin rights

    • Recommend restricting uninstall access to IT personnel only

  • Best Practice:

    • Keep regular backups of your Webgility configuration and SQL database

    • Use role-based access controls for administrative functions