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Download missing tracking numbers from ShipStation

This guide helps in resolving missing tracking numbers for unposted orders in Webgility Desktop by reauthorizing the ShipStation connection and redownloading the affected orders.

Reason:

A ShipStation authentication issue can prevent Webgility from retrieving tracking information even if the order has already been downloaded.

Reauthorizing the ShipStation connection and redownloading the affected order can restore the tracking number when the connection is causing the issue.

Troubleshooting Steps: 

If an order is shipped but the tracking number is missing in Webgility Desktop, follow these steps:

  1. Open Webgility Desktop.
  2. Go to ShipStation Connection Settings.
  3. Reauthorize the ShipStation connection.
  4. Return to the New Orders tab on the Dashboard.
  5. Redownload the affected order(s).
  6. Open the order and verify that the tracking number is now available.

 If you still need assistance, contact Webgility Support at support@webgility.com