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Resolving Webgility Desktop Scheduler Issues Caused by Multiple Running Instances

This article helps Webgility Desktop users troubleshoot issues with the Webgility Desktop Scheduler when multiple processes cause it to stop functioning. It guides users through identifying and safely terminating stuck scheduler instances using Task Manager, then restarting the scheduler to restore normal operation.

Symptoms

You might be experiencing one or more of the following:

  • Scheduler tasks are not executing as expected

  • The scheduler interface is unresponsive or fails to open

  • Multiple scheduler processes are visible in Task Manager

Step-by-Step Resolution

1. Identify Stuck Scheduler Instances

  • Open Task Manager:

    • Right-click the taskbar and choose Task Manager, or

    • Press Ctrl + Shift + Esc

  • Go to the Processes tab

  • Look for scheduler-related processes such as:

    • Scheduler.exe

    • SchedulingService.exe

    • Any process labeled with your application’s scheduler name

2. End Stuck Processes

  • Select each scheduler-related process that appears to be running

  • Click End Task

  • Confirm if prompted

  • Repeat this step until all stuck or duplicate scheduler processes have been terminated

3. Restart the Scheduler

Once all stuck processes have been cleared:

  • Launch the scheduler using your usual method.

  • Open Task Manager again to verify that only one instance is now running

4. Confirm Scheduler Functionality

  • Open the scheduler interface

  • Check if it is responsive and successfully initiating tasks

  • Let it run for a few minutes to make sure no new stuck instances appear

  • Confirm scheduled tasks (e.g., order downloads, syncs) are executing as expected