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Resolving Webgility Desktop and QuickBooks POS connection and Order Posting Problems

This article helps Webgility Desktop users in identifying and resolving connection issues between Webgility Desktop and QuickBooks Point of Sale (POS). Such issues can hinder critical workflows, including order posting, data synchronization, and other essential daily operations. The guide outlines typical root causes such as outdated applications, expired security certificates, and configuration errors within QuickBooks POS and provides step-by-step instructions to help restore stable and secure connectivity.

Common Symptoms

You might be affected if:

  • Orders fail to post to QuickBooks POS

  • You receive error messages related to the POS connection.
    Manual sync attempts between Webgility Desktop and QuickBooks POS fail or timeout.

Possible Causes

    • Outdated Webgility Desktop version

    • Expired or corrupted integration certificates

    • Improper integration settings in QuickBooks POS

    • Temporary network interruptions

    Step-by-Step Troubleshooting Guide

    Make sure the QuickBooks POS data file name, POS version, and POS Server computer name where the data file is stored are accurate. Then follow the steps below to verify the connection details.
    • To get the POS data file name, open the file in QuickBooks POS. The name is in the top right corner.
    • Then confirm the POS version shown below.
    • To find the POS server name, right-click the My Computer icon, then click the Properties.

    After accessing those details, input them into Webgility Desktop connections.

    If you confirm the correct information, but are still facing a connection issue, verify that the QuickBooks POS database server services are up and running.

    • In the Windows search bar, search for Services, then click Return on your keyboard.
    • Next, find QBPOS Database Manager; the version will be the same version you are trying to connect to. Please right-click the QBPOS Database Manager and click Properties.
    • Next, click the second tab, Log On, and browse the user account. Then input This account information, and the Password, and Confirm the Password. Then click Browse... Next, Enter the object name to select, click Check Names, then click OK.
    • Then click Apply.
    Now, try to connect. You should be able to successfully connect to your POS company file.