Resolving UPS Shipping Issues Caused by Outdated UPS Invoice Details in Webgility Desktop
This article helps Webgility Desktop users resolve issues with UPS shipments or label generation in Webgility Desktop caused by outdated or incorrect invoice details in UPS shipping settings. It provides step-by-step instructions to identify the problem and update the invoice number and date to restore proper functionality.
Causes of Issues
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Outdated Invoice Date: UPS requires a valid invoice date; old dates may cause rejections.
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Incorrect Invoice Number: Invalid or missing invoice numbers can block label creation or shipment submission.
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UPS Integration Fields Not Updated: The required shipping fields are sometimes overlooked during account updates or renewals.
Step-by-Step Instructions
1. Verify the Issue
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Confirm the shipping error is related to UPS shipment processing or label creation.
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Ensure no labels are generating, even when order data appears correct.
2. Access UPS Shipping Settings
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Navigate to Connections > Shipping > Shipping Settings.
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Select the UPS integration tab.
3. Update Invoice Information
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Locate the fields labeled Invoice Number and Invoice Date.
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Replace them with the most recent valid invoice number and today’s date.
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Click Save to update the settings.
4. Confirm the Fix
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Attempt to create a new UPS shipment or label.
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Confirm that the label now generates successfully without errors.
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Review that other UPS settings are still correctly configured.
Notes
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This issue typically does not require deeper technical changes—just updating shipping credentials.
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Regularly reviewing carrier settings in Webgility Desktop can prevent similar disruptions in the future.
Additional Tips
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If similar UPS shipping issues happen again:
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Recheck all invoice-related fields for validity.
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Ensure your UPS account is active and credentials have not expired.
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Recommend maintain a checklist of UPS integration settings for periodic review.