Skip to content
  • There are no suggestions because the search field is empty.

Resolving Unrecoverable Errors During Webgility Desktop Update

This article helps Webgility Desktop users resolve unrecoverable errors related to Quickbooks Desktop Enterprise company file that occur during or right after a software update. It includes steps to monitor active database processes and rebuild the company file to restore application stability.

Overview

This guide helps resolve unrecoverable errors that may occur during or immediately after updating Webgility Desktop. These steps focus on monitoring any ongoing database processes and rebuilding the Quickbooks Desktop Enteprise company file, if needed.

Issue Description

An unrecoverable error may appear after attempting to update Webgility Desktop. The error might persist if background processes are still running or if the company file requires maintenance.

Resolution Steps

1. Assess the Error

If the error occurred during or just after an update, take note of the exact wording of the error message. This can help identify whether a database process is still running.

2. Wait for Background Processes to Complete

If any database or background tasks are visible, allow them to finish without interruption.
In most cases, it's best to wait 15–30 minutes before taking further steps.

3. Retry the Action

After waiting, try reopening Webgility Desktop or performing the same action again.
If the error still appears, continue to the next step.

4. Re-install Webgility

 Re-install Webgility from Portal.webgility.com and then try.

4. Rebuild the Company File in QuickBooks Desktop Enterprise

If you're using QuickBooks Desktop Enterprise, you may need to rebuild the company file to fix data-related issues:

  1. Open QuickBooks Desktop

  2. Go to File > Utilities > Rebuild Data

  3. Follow the prompts, including any requests to create a backup

  4. Once the rebuild is complete, go to File > Utilities > Verify Data to confirm everything is in order

5. Confirm Resolution

After rebuilding the file, open Webgility Desktop again to see if the issue is resolved.

Important Notes

  • Always back up your QuickBooks data before rebuilding the company file.

  • Do not interrupt any ongoing processes during or after the update.