Resolving Unpost Failures in Webgility Online Due to Reconciled Sales Receipts in QuickBooks Online
This article helps Webgility Online users resolve errors between Webgility Online and QuickBooks Online that occur when attempting to unpost an order. The issue typically arises when the related sales receipt is matched or reconciled in QuickBooks Online. The article explains how to unmatch the sales receipt in QuickBooks Online to allow the order to be successfully unposted in Webgility Online.
Overview
When using Webgility Online with QuickBooks Online (QBO), you might run into a syncing error while trying to unpost an order. This often happens when the related sales receipt is already matched or reconciled within QBO. Thankfully, there’s a simple way to fix it—by unmatching the sales receipt in QuickBooks.
When Does This Happen?
This issue typically occurs when:
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You try to unpost an order in Webgility Online
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A syncing error appears, indicating a conflict with QuickBooks
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The related sales receipt is matched or reconciled in QBO
How to Resolve the Syncing Error
1. Find the Sales Receipt in QuickBooks Online
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Log into your QuickBooks Online account
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Use the Search bar or go to Reports > Sales Receipts to locate the receipt tied to the order
2. Check If It's Matched
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Open the sales receipt
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Look for a “Matched” status under the Bank Feed or Linked Transactions section
3. Unmatch the Sales Receipt
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Expand the transaction details on the matched receipt
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Click Undo or Unmatch (the exact option may vary depending on your QBO version)
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Confirm the action—once unmatched, the status should update accordingly
4. Retry Unposting the Order in Webgility
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Go back to Webgility Online
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Try unposting the order again
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The syncing error should now be resolved
Final Check
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Make sure the sales receipt is now unmatched in QBO
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Confirm that the order is successfully unposted in Webgility and everything is back to normal