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Resolving Tax Mapping and Customer Import Errors in Lightspeed POS with Webgility Online

This article helps Webgility Online users troubleshoot and resolve integration issues with Lightspeed POS. It covers reconnecting connections, fixing SKU mismatches, retrying failed orders and customer imports, aligning tax mappings, and verifying a complete, error-free sync.

What’s Happening

If your Lightspeed POS and Webgility Online connection hits a snag—orders or returns don’t post, customer details look incomplete, or tax totals feel off—this easy guide will have everything back on track in no time.

1. Refresh Your Connections

  1. Reconnect Lightspeed

    • In Webgility Online, go to Connections > Lightspeed.

    • Click on Reauthorize.

2. Spot & Fix SKU Mismatches

  • Navigate to Products > Product Catalog.

  • Make sure each Lightspeed SKU exactly matches what’s in Webgility.

  • After any fixes, click the Refresh button to get your clean list.

3. Rescue Stuck Orders.

  1. Visit Orders > Queued, and wait for them to get posted. If there's issue or error while posting, then wait for them to move to error tab.

4. Align Your Tax Settings

  1. In Lightspeed, check your sales tax rules—watch for special return rates or overrides.

  2. In Webgility Online, open Sync Settings > Sales Tax and pair each Lightspeed rate with the correct QuickBooks Online tax code.

  3. Process a test return in Lightspeed and confirm the tax line in Webgility shows the right net amount.

5. Run a Full Sync & Verify

  • Back on the Dashboard, click Sync Now.

  • Watch as orders, returns, customers, and tax details flow through.

  • Spot-check a handful of records in both Lightspeed and Webgility Online to ensure perfect alignment.

Pro Tips for Smooth Sailing

  • Morning Check-In: Spend a minute each day glancing at your Queue.

  • Batch Wisely: After major cleanups, sync small groups of records first.

  • Keep Before-&-After Screenshots: They help you confirm everything looks right after any mapping change.

With these simple steps, your Lightspeed POS and Webgility Online integration will hum along—orders, returns, customer data, and taxes all perfectly in sync!