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Resolving Shopify Payout Posting Issues Affecting Specific Orders in Webgility Desktop

This article helps Webgility Desktop users resolve Shopify payout posting errors in Webgility Desktop, particularly those that fail to sync repeatedly or affect specific orders. It guides users through diagnosing the issue, assessing its scope, and resolving it by re-downloading and re-importing payout data.

Overview

Suppose you're experiencing recurring payout posting errors in Webgility Desktop for Shopify orders. In that case, it may be due to interrupted file downloads, API-related desynchronization, or mismatches between payout data and order statuses. This article will guide you through identifying the issue, determining the root cause, and resolving it by re-downloading and re-importing the affected payout file.

Identifying the Issue

Common symptoms include:

  • Repeated payout posting failures in Webgility Desktop

  • Orders stuck in an unprocessed or errored state

  • Previous attempts to refresh or reprocess the payout have not resolved the issue

To identify the issue:

  1. Open your Shopify Admin and navigate to Settings > Payments > Payouts.

  2. Review the error logs in Webgility Desktop to identify the orders that failed to sync.

  3. Create a list of impacted orders

  4. Determine if the issue is isolated to a single payout file or affects multiple payout batches.

Root Cause Analysis

These errors are typically caused by:

  • Interrupted downloads from Shopify’s Payout system

  • API delays are causing desynchronized order statuses

  • Manual edits in Shopify that don’t reflect in Webgility Desktop

  • Inconsistent or outdated payout file data

Steps to Resolve

  1. Pause Reconciliation Jobs
     In Webgility Desktop, pause any automated order or payout sync jobs to prevent further mismatches during troubleshooting.

  2. Locate the Affected Payout in Shopify Admin
     Go to Shopify Admin > Settings > Payments > Payouts
     Find the payout that corresponds to the error logs or failed orders.

  3. Re-download the Payout File
    • Go to Orders > Shopify > Payouts > Select the Payout

    • Select the Re-Download payout file

    • Make sure the file downloads completely without interruption

  4. Monitor the Logs
    • Review Webgility Desktop logs to verify if the re-imported file resolves previous errors.

    • Ensure that affected orders now match correctly with the payout data.

Resume Sync Jobs
 Once everything is confirmed as accurate, re-enable any paused sync or reconciliation tasks.